Escient has discontinued sales of branded products.

Escient continues to support their customers and products through phone support and this web site.

Please call the number below or send an email to for customer service.

Manuals & Documents

FYI Product Bulletins
User's Manuals
Installation Documentation


Vision FAQ
FireBall Tech FAQ
FireBall-PC FAQ


Integration Modules
Integration Documentation
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Warranty Info

Terms of coverage
Product Return
Out of Warranty Repair


Current Product Versions
Manual Update Information

Support Hours

Phone: 201.762.6640 or 877.201.8977
Select #1 for a support representative
Monday-Friday 9am-8pm Eastern Time (GMT-05:00)
email: Support