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GENERAL ESCIENT INFO

Q. Who is Escient?
A. Escient is a pioneer in the area of media management and digital music management.

A division of D&M Holdings, Escient has been shipping internet enabled products that enrich the way customers enjoy their music and music for over ten years. The years of experience and feedback in the industry has resulted in products that are easy to use and best in class. About

Q. How are Escient products sold?
A. Escient sells products through authorized Specialty Dealers and Distributors. This insures that our customers receive the best information and service available for the design, installation and support of the products. Any purchase from sources other than authorized Dealers or Distributors will void the warranty.

Q. What is the warranty?
A. When purchased from an authorized Escient Dealer or Distributor, Escient products carry a one year parts and labor warranty from date of registration. Warranty

Q. How can I find an Escient Dealer?
A. Escient’s on-line dealer locator will help you locate the dealer closest to you. Use this link to find the dealer closest to you. Buy

Q. How long does it take to register and setup Escient products?
A. Escient products utilize an auto-registration process when connected to the internet via a broadband connection. Registration in most cases takes less than 5 minutes.

Q. What other equipment do I need to enjoy Escient’s Music and DVD Management products?
A. Escient’s products are source devices that connect to new or existing audio and video systems. In the simplest installations, a connection to the internet via a broadband router will be needed for music and DVD information. In addition, standard audio and video connections to a TV and Receiver are all that are needed. If you are managing CD’s or DVD’s in a supported Mega-changer, those simple connections will also need to be made.

Q. Tell me about ripping CD’s to the FireBall.
A. Escient FireBall Music Servers support ripping CD’s to the hard drive in several MP3 compression rates ranging from 128K to 320K. The higher the rate, the better the audio quality. FireBall E2 and DVDM-300 also support recording in lossless FLAC format. Music can be ripped to the FireBall using the internal CDRW drive, from an attached Mega-changer, or downloaded from a PC or MAC on your home network.

Q. How long does it take to rip a CD to FireBall?
A. It takes approximately 4 minutes to rip a 60 minute CD to a FireBall Music Server.

Q. Once my FireBall is setup on my home network, can I access or control the music from a PC or MAC on the same home network?
A. Yes, FireBall products contain a built in webserver that easily allow users to connect to the FireBall and control, edit and manage their music or DVD library by displaying the same FireBall user interface as viewed on your TV. No additional software is needed. You also have the option of streaming music from your FireBall to your PC or MAC.

Q. Is there a monthly subscription fee for the music and DVD recognition service and internet radio features of Escient’s products?
A. There are no monthly fees for access to these services. All that is required is a connection to the internet through your home network. A high-speed broadband connection is recommended by the products also support dial-up.